how can we help you?

frequently asked questions

yes, but please check out our return policy here.

e-mail us at with a photo of the damage, showing the cans are unusable and we will ship you replacement product free of charge.

in the unlikely event you order was damaged , please send us an email at within 14 days of receipt of your package and we will refund your purchase.

most Canadian orders are typically received within 2-3 days after the order is processed.  however, more remote locations in Canada may take longer to ship. 

US orders will take a little longer to cross the border.  please allow 2-3 weeks for delivery.

tracking numbers are sent out as soon as your order ships to the email address on your order. If you have any questions about the status of your order, please email us at

all Canadian orders are eligible for free shipping. we are currently not shipping outside of Canada, yet ;)

we try to ensure that all orders are processed within 24 hour windows (orders received over the weekend or on public holidays will be processed on the next available business day). once the order has been placed, you will receive a confirmation number.

yes, we are proud member of the 1% For the Planet organization, we commit to donating 1% of our sales to environmental non-profits around the world. we operate with a calm mind and shining hearts.

our products are developed according to the following values: beauty from the inside out, sustainability and drinkability. please click here to learn more about our company mission and values.

we’re fortunate to be based in the beautiful city of Toronto, in Canada.

gldn hour founded by Julia Clauser & Jessica Dumont Nadeau,  founders of Feed Beauty, Canada’s leading ecommerce boutique for natural and edible beauty.  learn more about what inspired them to start gldn hour here.

no! we have been careful to ensure that our products are as clean as possible, with none of these things included.

gldn hour uses organic juices for PH balance with zero impact on sugar. 0g of sugar and all other flavours are naturally derived.

‘mild gastrointestinal disturbance’ can be a possible side effect with collagen consumption as per Health Canada. although very rare, sensitivity varies from person to person.

all natural flavours used in our products are vegan and sourced from botanical ingredients.

each can of gldn hour contains 5g of collagen and therefore we would recommed enjoying 1-2 cans per day.

all gldn hour products are paturized. we are happy to say that our marine collagen meets the most stringent worldwide standards for heavy metals and microbiology, falling well below the Canadian permitted level.

all of our products are manufactured in Ontario, Canada.

you can give a child gldn hour sparkling water. however, we recommend speaking with your paediatrician before introducing your children to any collagen product because of different nutritional needs and they actually don’t need collagen as their bodies produce plenty of it.

we recommend speaking with your doctor before taking any supplement, as nutritional needs can vary when breastfeeding or expecting.

no, gldn hour marine collagen is sourced from the skins of wild-caught fish.

we recommend storing gldn hour in a cool, dry location.

collagen is the most abundant source of protein in our body. it is a foundational building block made up of long chains of amino acids that provide strength and structure for our connective tissues. please check out our collagen 101 section to learn more.

there has been no official pulication of dosage on collagen but Health Canada advises to take between 5-10g of collagen daily to receive the benefits.

our natural production of collagen peaks in our early twenties and slowly starts to decline as we age causing wrinkles, sagging skin and joint pain. however, the good news is that consuming collagen has been found to repress this natural decline.

the collagen in gldn hour goes though rigorous batch testing for heavy metals and contaminants. we are happy to say that our marine collagen meets the most stringent worldwide standards for heavy metals and microbiology, falling well below the Canadian permitted level.

marine collagen is said to be flavourless but some may beg to differ. this is the foundation for how gldn hour came to be. motivated to develop a tasty, refreshing and ready to drink collagen sparkling water without the hastle of powder and having to plug our nose to drink a daily dose.

gldn hour is made with wild caught, deep-sea hydrolyzed marine collagen. this is a type 1 collagen.

yes, our BPANI cans can be put into your blue recycling box however please remove the outer film. we are working closely with our film supplier and will be moving to a 100% recyclable material once available.

our marine collagen, organic juices and organic aloe vera are certified non-GMO. our natural flavours do not contain genetically modified DNA / protein.

our marine collagen is sourced from the skins of wild-caught, deep water ocean fish such as cod, haddock and pollock off the coast of Eastern Canada.

if the order was placed online, please contact us at if it was purchased from a retailer partner, please return the product back to where it was purchased.

sorry! we don’t currently provide samples. however, we have the mixer that gives you 6 cans of each flavour! perfect for sampling.

we don’t have active coupons at this time.

gldn hour is just finding its way into stores right now and we’ll have a store finder on our website as they become more widely available. in the meantime you can purchase product directly through our gldn hour store. we currently offer free shipping on all orders in Canada.