shipping & returns
our team processes orders within 24 to 48 hours during business days (Monday to Friday), with the exception of Canadian and US public holidays. orders received on weekends or Canadian and US public holidays will be processed on the next available business day.
shipping within Canada
shipments to Canadian addresses will be made by Canada Post, Purolator, UPS or Fedex. all orders qualify for free shipping within Canada. Standard shipping times within Canada can be up to 6 business days.
when placing your order please ensure the address you provide is a physical address and doesn’t contain any PO/APO/FPO or DPO addresses as we do not currently ship to them.
once your order has shipped from our warehouse, we will email you with a shipping confirmation and tracking number to enable you to track your order.
if an item is defective or damaged, please email us at firstname.lastname@example.org within 14 days of receipt of your package and we will refund your purchase. Please make sure your return is in its original, unopened box or packaging.
shipping outside of Canada
at this time, we do not ship outside of Canada.
what to do to return an order:
- go to order history tab in my account and copy the order number of the order you would like to return.
- email email@example.com with the subject line “return request.” In the body of the email, you must provide the applicable order number, the specific item or items you would like to return and also include the reason for the return.
- someone from our team will provide you with return instructions, and a prepaid return label via email, if necessary.
- drop your return off at any Canada Post drop-off location, or schedule a pick up through Canada Post, as needed. Yes it is that easy!
please note that purchases made with a promo code or pursuant to a promotion are final and are not eligible for return, unless the reason for the return request is for errors or inaccuracies in the order made by gldn hour. We do not accept returns for products that are opened or expired. other limited restrictions may apply to returns – for more information, see our terms and conditions. If you have any questions or concerns, please contact us at firstname.lastname@example.org.